Not only does Hermes Orchids , a Taiwanese undercut peak orchidaceous plant grower , have a stronger connection in every segment , from producer to customers , they have also been introduced to a new , unseasoned generation of customers . Accordingly , despite the challenges that the pandemic lend to their orchid company , Olivia Lee explains the benefit that COVID-19 has had for their occupation as well . Olivia Lee and Lance Chang of Hermes Orchids atIFTF2019Demand and transportation issuesThe start of the pandemic was a tough time for Hermes Orchids , as the demand for their flowers gravely decreased . Lee says : “ At the start of last year , because of the uncertainty of the pandemic , the requirement for our orchid plump . Fortunately , by now it has come back to the normal storey that we used to see in 2019 and before . ” While the demand has gone back to normal , they are faced with a new result , namely the volatility of the flights that render their product . “ flight are being cancelled at the last minute of arc . This gives us no other option than to change the flights at the last moment , which we have to make up for ourselves , so it ’s been quite a tough task for our company . But we are doing everything that is necessary to keep the shipments of our almost global manner of speaking successful . ”The importance of cooperation and connectionDespite the challenges Lee says that they have learned a mass from the pandemic , such as risk management . “ We have been able to confront these challenge with our own experience , but we have also been rivet on close cooperation in every section , from producer to customers . When there is a near cooperation , it is easier to add up up with solution together when things are challenging . Through teamwork we are able to stamp down problems and be more successful . We also talk to our customers more closely now and always tell them to “ stick around healthy ” whenever we blab on the phone or through emails . We only have one human race and these times have show us how important it is to like for each other . ”Connecting with a jr. generationRecently , Hermes Orchids has seen a unlike drift , as the younger generation is becoming more concerned in gelded bloom . “ We think this is because of the pandemic , as we have record a period where it has become crucial to care more for each other and drop more time with be intimate ones . Therefore , more youthful people are buy skip flowers for others , as well as to deck their own homes , in which we all spend much more time than we are used to . ” Lee says that they want to strengthen this connection with this fresh generation of customers in the future tense . “ As they are more familiar with social media and eastward - commerce we be after to employ these aspects more . We want to exchange our business modelling and focus more on this focusing , which is new for us . We want to set off doing enquiry on this type of marketing , so we can habituate program such as Instagram and Clubhouse to connect the young generation with our prime . ”Future plansLee also discuss some of their next plans , based on a recent interest under their customers . “ At the IFTF 2019 we gained many new contact who are especially concerned in the dye Phalaenopsis cut peak , and the requirement is generate more as this kind is being come across by more people . Resources have revealed a steady ontogeny in wedding party designers doing the customized piece of work for end substance abuser , which is a good chance for us to be a part of the eco - system by supply material and recommendations . In our opinion , there are novel favorite – not only the coloured Phalaenopsis , but also the dye Oncidium and Lisianthus . These will be put on our production schedule in the futurity . ”
For more information : Hermes OrchidsOlivia Lee[email protected]www.hermesorchids.com
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